What are your service hours and what number can you be reached at after hours and on weekends and holidays?
We are proud to be one of the very few companies that provide 24 hour customer service, 365 days a year and we can always be reached at (224) 302-6202.
What type of vehicles do you have?
We have the following vehicles:
10 and 16 Passenger Limousines
18 Passenger Hummers
14 and 24 Passenger Party Buses
24 and 56 Passenger Luxury Coaches
What's your reservation policy?
Our reservation policy is that we must receive a signed email or fax of your specific Reservation Contract and The General Terms of Contract within 72 hours before we can place a hold on your price quote, reservation date and desired equipment. Your reservation will not be considered confirmed until we receive a signed hard copy of the contract in the mail. We appreciate your expediting both contract procedures because our reservations are confirmed on a first come, first served basis. Please be aware that we cannot hold dates and equipment for an indefinite period of time. Fast compliance with our request for signed contracts will ensure that your equipment and driver will be ready on your desired date.
What's your payment policy?
6 Star Limo (or, “the Company”) accepts payment via credit card (Mastercard, Visa, American Express and Discover), Cashier’s check or Money Order. Corporate or personal checks are only accepted up to 60 days prior to date of charter. Our payment policy is: A deposit equal to 50% of the total estimated trip cost is due with an executed confirmation at time of booking. The remaining 50% balance will be due according to the specific terms of your contract. Special promotional discounts may be available for pre-payment of the full cost of the charter.
Do you accept credit cards?
Yes, we accept Visa, Master Card, American Express, Discover and Paypal credit cards.
Whom should the check for services be made out to and to which address should it be mailed?
For all of our services, please make your check payable to: 6 Star Limo and mail it to:
6 Star Limo Corporate Office, 3575 Grand Avenue, Suite B, Gurnee, IL, 60031. Personal, Corporate or Bank Checks are only acceptable for services 60 days in advance with prior arrangement. If the service is scheduled within less than 60 days we only accept cash, debit or credit cards.
What's your cancellation policy?
We require a minimum cancellation notice of 14 to 60 days prior to departure date. Cancellations occurring after 14 to 60 days, per your contract, will be subject to the loss of 100% of the total payment, plus 100% of any additional trip related expenses that may have been incurred. In the event that a 100% loss occurs, in the interest of goodwill, the Company will apply 50% of the total cancelled charter fee to any subsequent charter if the new charter occurs within 365 days of the original cancelled charter date. All cancellations prior to final cancellation date will be subject to a handling fee of 15% of the total cost of the charter. No show on departure date will be charged 100% of the total cost of the charter. THE COMPANY RESERVES THE RIGHT TO CANCEL THE CHARTER AGREEMENT IF THE REQUIRED DEPOSIT/PAYMENT TERMS ARE NOT MET BY THE DUE DATE.
What if we decide to change our itinerary?
All changes in your itinerary must be submitted in writing to our office at least 7 days prior to departure. Your driver will be instructed to strictly follow that itinerary and will not have any authority to change the routing once your trip starts. If you wish to change that itinerary, all proposed changes must be approved by our company. Any additional services shall be charged per the Company’s governing rate card.
We are going out of State and wish to drive straight through to save some time without making an overnight stop. Can you do that?
We adhere to all rules promulgated by the State of Illinois, ICC or DOT. Further details regarding these regulations are available upon request. Your driver has the authority to terminate the trip if deemed appropriate to comply with the rules as promulgated.
What are your Motor Coaches equipped with?
Our motorcoaches are equipped with:
a. Flat screen TVs with DVD player
b. PA system
c. Restroom
d. Free Wi-Fi
e. Luggage Storage
f. Handicap Accessible Motorcoaches
What are your Limousines equipped with?
10, 16 Passenger Stretch Limousines and the 18 Passenger Hummers are equipped with:
a) Free Wi-Fi
b) Flat screen TVs with DVD player
c) Luggage Storage
d) Bluetooth
What are your Party Buses equipped with?
Both our 14 and 24 Passenger Party Buses are equipped with:
a) Bars
b) Flat screen TVs with DVD player
c) Luggage Storage
d) Bluetooth
What's your drinking policy?
A fee, commensurate with the size of the vehicle will be charged automatically if liquor and/or catering are used during the trip. Any clean-up activities resulting from passenger behavior, intoxication or illness will be charged up to an additional $500.00 special clean-up fee. Beer kegs, glass containers or red wine/grape beverages are not allowed. 6 Star Limo adheres to the State of Illinois policy that alcoholic beverages may not be consumed by anyone under the age of 21.
What's your smoking policy?
Smoking is not allowed in any of our vehicles. Your driver will stop for smoke breaks during the trip, if you request and they are safe to accommodate.
Are there any items that you do not permit on your Limousines, Party Buses or Motorcoaches?
We do not permit the following on any of our luxury vehicles: * Smoking * Beer Kegs * Nail Polish * Chewing Gum * Sitting on arm rests * Red/Grape beverages * Glass Containers * Firearms.
Which airports do you service?
We can pick-up and drop-off at any major or regional airport when prior arrangements are made with us.